For all enquiries, please contact our customer service team by email postmaster@silverise.com.cn   We’ll be happy to help.

 

DELIVERY

 Q1. Which countries are you able to ship?

 A1:  UAE, Saudi Arabia, Bahrain, Qatar and Oman are our main target markets. If your country or area is not within the list, it doesn’t mean we’re not able to ship. But the shipping cost outside the list is relatively higher.

 

Q2.  How many days does the shipping will normally take?

 A2:  Please see our “Shipping policy” in the end of website.

UAE: 6—9 working days;       KSA: 6—10 working days;

Bahrain: 6—10 working days;   Qatar: 6—10 working days;

Oman: 6—10 working days;     Kuwait: 6—12 working days

Egypt: 6---10 working days.

 

 Q3:  Are all your products free shipping?

 A3:  No, all the prices in our website are net prices, without shipping fees.

As shipping fees vary for different countries. You’ll find out the shipping cost in “check out” page after you’ve added products into Shopping Cart.  

If you want to know the details of shipping rate, please see our “Shipping policy” in the end of website.

 

Q4:  How do I track my order?

A4:  Please see the link "Track Your Order" on the left bottom of website, which contains the website address to track the parcel. 

After you placed one order, you would have received your Shipping email. This email contains a link to track your order with our courier company. Click this link, and you’ll be able to see at what stage your goods are at.

If you did not receive this email or you’re unable to use the link to track, we’ll be happy to assist you, please contact our friendly Customer Service Team and we’ll be happy to help.

 

 ORDERS

Q5:  Cancel or amend order

A5:  You can cancel or amend your order within two hours of it being placed. After this period, your order is sent immediately to our warehouse for fulfillment and cannot be changed. 
To amend or cancel your order, please contact our Customer Service Team for assistance.

Q6:  Missing, incomplete, wrong or damaged orders

My order is missing items
If you ordered more than one item it’s likely the goods you ordered will be delivered separately as they are sent from different warehouses. If the delivery time has exceeded 4 working days, please contact our friendly Customer Service Team for advice.

You have delivered the wrong items
We’re so sorry! We try our absolute hardest to ensure this never happens and we’d like to make it up to you. Please contact our friendly Customer Service Team so we can make things right.

My item is damaged
We’re so sorry! We quality check every item to ensure it arrives to you in perfect condition, it sounds like one slipped through the net. Please contact our Customer Service Team so we can make things right.

Q7:  Out of stock items

We’re sorry your item was out of stock. If you have paid by credit/debit card, we’ll process your refund right away, this usually takes 48 hours and will be refunded direct to your card.

 

RETURNS

  Q 8:  How can I return an item?
A8:  If you’d like to return an item, notify us within 3 days of receiving your goods by email at postmaster@silverise.com.cn

Please see our “Refund Policy” at the end of website.

 

Q9:  Do I have to pay to return items?

A9:  Yes. You’ll need to mail your product to our Saudi Arabia warehouse or United Arab Emirates warehouse. The shipping fee of return is born by you. Please contact with our Customer Service Team to get the return address by email: postmaster@silverise.com.cn

 

Q10:  What if I receive an item with a manufacturing defect?

A10:  In the unlikely case this happens, we offer a refund OR a replacement product - just let us know which you’d prefer. Please contact our Customer Service Team, so we make things right.

 

Q11:  What items are not eligible for return?

A11:  Please see the list below:

• • Clothing and footwear items without the original packaging and tags
• • Customised products
• • Products that have been assembled or installed
• • Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact
• • Books

Q12:  Can I exchange my items?

A12:  Unfortunately we don't offer an exchange service. 

 

YOUR ACCOUNT

Q13: Why should I create an account?

A13: Creating an account not only saves you time when you shop, but also makes purchasing your latest must-have so much simpler. We'll save your details in a secure place for a quick-click checkout, so you only need to enter your information one time. Besides, you can view your order history and create a wish list for anything and everything you like the look of.

Q14: How do I apply a discount code?

A14: To use your discount code, simply enter the code in the box when you visit 'your basket'. Please note that you can only redeem one code at a time. Want to redeem another code instead? No problem, all you have to do is remove the first code and add the new one.

Q15: How to create an account?

A15:  That’s easy, just see the right bottom of our website and you’ll see clear text that says ‘Newsletter Sign Up ’. All we need is your name and email address and you’re all set !

Q16: I want to unsubscribe

A16: We’re sorry to see you leave! All you need is to click on the ‘Unsubscribe’ link in your email. Then you’ll be removed immediately from all marketing material. Don’t worry, this won’t affect any order related emails coming through in the future when you place an order.

For all enquiries, please contact our customer service team by email postmaster@silverise.com.cn   We’ll be happy to help.

 

DELIVERY

 Q1. Which countries are you able to ship?

 A1:  UAE, Saudi Arabia, Bahrain, Qatar and Oman are our main target markets. If your country or area is not within the list, it doesn’t mean we’re not able to ship. But the shipping cost outside the list is relatively higher.

 

Q2.  How many days does the shipping will normally take?

 A2:  Please see our “Shipping policy” in the end of website.

UAE: 6—9 working days;       KSA: 6—10 working days;

Bahrain: 6—10 working days;   Qatar: 6—10 working days;

Oman: 6—10 working days;     Kuwait: 6—12 working days

Egypt: 6---10 working days.

 

 Q3:  Are all your products free shipping?

 A3:  No, all the prices in our website are net prices, without shipping fees.

As shipping fees vary for different countries. You’ll find out the shipping cost in “check out” page after you’ve added products into Shopping Cart.  

If you want to know the details of shipping rate, please see our “Shipping policy” in the end of website.

 

Q4:  How do I track my order?

A4:  Please see the link "Track Your Order" on the left bottom of website, which contains the website address to track the parcel. 

After you placed one order, you would have received your Shipping email. This email contains a link to track your order with our courier company. Click this link, and you’ll be able to see at what stage your goods are at.

If you did not receive this email or you’re unable to use the link to track, we’ll be happy to assist you, please contact our friendly Customer Service Team and we’ll be happy to help.

 

 ORDERS

Q5:  Cancel or amend order

A5:  You can cancel or amend your order within two hours of it being placed. After this period, your order is sent immediately to our warehouse for fulfillment and cannot be changed. 
To amend or cancel your order, please contact our Customer Service Team for assistance.

Q6:  Missing, incomplete, wrong or damaged orders

My order is missing items
If you ordered more than one item it’s likely the goods you ordered will be delivered separately as they are sent from different warehouses. If the delivery time has exceeded 4 working days, please contact our friendly Customer Service Team for advice.

You have delivered the wrong items
We’re so sorry! We try our absolute hardest to ensure this never happens and we’d like to make it up to you. Please contact our friendly Customer Service Team so we can make things right.

My item is damaged
We’re so sorry! We quality check every item to ensure it arrives to you in perfect condition, it sounds like one slipped through the net. Please contact our Customer Service Team so we can make things right.

Q7:  Out of stock items

We’re sorry your item was out of stock. If you have paid by credit/debit card, we’ll process your refund right away, this usually takes 48 hours and will be refunded direct to your card.

 

RETURNS

  Q 8:  How can I return an item?
A8:  If you’d like to return an item, notify us within 3 days of receiving your goods by email at postmaster@silverise.com.cn

Please see our “Refund Policy” at the end of website.

 

Q9:  Do I have to pay to return items?

A9:  Yes. You’ll need to mail your product to our Saudi Arabia warehouse or United Arab Emirates warehouse. The shipping fee of return is born by you. Please contact with our Customer Service Team to get the return address by email: postmaster@silverise.com.cn

 

Q10:  What if I receive an item with a manufacturing defect?

A10:  In the unlikely case this happens, we offer a refund OR a replacement product - just let us know which you’d prefer. Please contact our Customer Service Team, so we make things right.

 

Q11:  What items are not eligible for return?

A11:  Please see the list below:

• • Clothing and footwear items without the original packaging and tags
• • Customised products
• • Products that have been assembled or installed
• • Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact
• • Books

Q12:  Can I exchange my items?

A12:  Unfortunately we don't offer an exchange service. 

 

YOUR ACCOUNT

Q13: Why should I create an account?

A13: Creating an account not only saves you time when you shop, but also makes purchasing your latest must-have so much simpler. We'll save your details in a secure place for a quick-click checkout, so you only need to enter your information one time. Besides, you can view your order history and create a wish list for anything and everything you like the look of.

Q14: How do I apply a discount code?

A14: To use your discount code, simply enter the code in the box when you visit 'your basket'. Please note that you can only redeem one code at a time. Want to redeem another code instead? No problem, all you have to do is remove the first code and add the new one.

Q15: How to create an account?

A15:  That’s easy, just see the right bottom of our website and you’ll see clear text that says ‘Newsletter Sign Up ’. All we need is your name and email address and you’re all set !

Q16: I want to unsubscribe

A16: We’re sorry to see you leave! All you need is to click on the ‘Unsubscribe’ link in your email. Then you’ll be removed immediately from all marketing material. Don’t worry, this won’t affect any order related emails coming through in the future when you place an order.